Returns and Refunds

Exchanges

How can I exchange my product?

Returns

How do I return my product?

What condition must the items be in to be refunded?

How long do I have to return my order?

How many days do I have to post the parcel after I receive the Return Code?

Where is my return label?

How long will it take to process my return?

I started a return process and received the Return Code, but I changed my mind. Can I still cancel the return?

How much does it cost to return a product?

Will I get a refund on my shipping costs if I return my product?

Postage and Packaging

How do I post my package?

How can I track my return?

Does the product(s) have to be returned in the original packaging?

I need to send back items from multiple orders to you. Can I return everything in one box?

Refunds

How do I get a refund?

When will I receive my refund?

Start your Return

  • Select the item you want to return
  • Use your invoice to make ensure you’re naming the correct item
  • Use the form below to receive your Returns Code and the return address
  • We cannot process returns or offer a refund without this unique Returns Code – all returns need to use this form – we cannot accept returns without it
  • You will receive a unique Returns Code after we have checked the information
  • You should write this code clearly on your package and use it as a reference for future correspondence.

Returns Form


    • Package your items in the original packaging
    • Make sure it is securely packaged and sealed
    • Write the Returns Code/s on the outside of the package

    • Head to your nearest Post Office or or Courier to post your parcel.
    • Please be sure to retain the tracking number as Customer Service may require it
    • Attach the carrier label to the outside of your package

    Please be aware: Items that arrive don’t arrive or arrive damaged won’t be refunded. If a parcel arrives damaged, or not at all, it remains your responsibility to provide tracking information or contact the courier. As long as you have purchased the correct insurance they will refund you for lost packages.

    • When your package reaches us we will start the refund process.
    • This will take 3-14 days.
    • During sale and holiday periods, this time frame may increase.
    • Please note that this does not include transit time to our facilities.